| £¨1£©How
to
inquire
on
the
status
of
an
order? |
| £¨2£©What
status
can
an
order
have£¿ |
| £¨3£©How
to
successfully
place
an
order£¿ |
| £¨4£©In
what
circumstances
will
your
order
be
handled
as
invalid
or
withdrawn? |
| £¨5£©Why
have
I
not
received
the
goods
even
though
the
order
status
is
set
to
¡°Order
Sent¡±
?
|
| (6)
What
to
do
if
the
goods
I
received
are
not
the
ones
I
ordered? |
| (7)
How
to
cancel
an
order£¿ |
| |
| £¨1£©How
to
inquire
on
the
status
of
an
order? |
|
|
¡¡¡¡After
having
successfully
logged
in
to
the
website,
click
the
button
¡°My
Order¡±
on
the
up-right
of
the
page
or
enter
the
¡°Member
Center¡±.
Click
on
¡°My
Order¡±
to
inquire
on
all
outstanding
orders.
All
the
success
order
will
be
listed
on
the
¡°My
Order¡±
page. |
| |
| £¨2£©What
status
can
an
order
have£¿ |
| ¡¡¡¡An
order
can
only
have
one
status
at
a
time.
The
status
is
used
to
exactly
describe
the
state
of
the
order
within
out
system.
The
order
status
is
as
follows:
|
| |
| |
Order
Status
|
Meaning |
| 1 |
Order
Not
Complete |
User
has
not
completed
the
order
and
brought
to
'checkout
area' |
| 2 |
Order
to
be
processed |
Oriental
Beauty
has
received
the
order
and
it
is
being
worked
on |
| 3 |
Awaiting
Payment
|
Oriental
Beauty
awaits
payment
from
the
customer |
| 4 |
Payment
Received |
Oriental
Beauty
confirm
payment
from
customer |
| 5 |
Order
Expired |
After
20
days
and
no
money
received
the
order
automatically
no
longer
valid |
| 6 |
Declined
Order
|
Oriental
Beauty
decline
the
order |
| 7 |
Out
of
Stock
|
Out
of
stock
so
possible
slight
delay
in
delivery |
| 8 |
Order
sent |
Package
sent
to
customer |
| 9 |
Order
Delivery
Confirmed |
Order
successfully
delivered
to
the
customer |
| 10 |
Order
Wrong
Address
|
Order
sent
but
it
is
the
wrong
address |
| 11 |
Order
Incorrect |
Wrong
items
delivered
to
the
customer |
| 12 |
Broken
items |
Order
comes
with
broken
package
to
customer
who
needs
to
return |
| 13 |
Order
Fulfilled
|
Successful
completion
of
the
order |
|
| |
| |
| |
| |
| |
| |
| |
| |
| |
| £¨3£©How
to
successfully
place
an
order£¿ |
|
|
¡¡¡¡When
the
system
gives
you
an
order
Number,
or
you
are
able
to
view
an
order
at
¡°My
Order¡±,
it
means
that
your
order
has
been
successfully
placed
and
is
being
tracked
by
our
system.
You
still
need
to
pay
the
amount
of
the
order.
We
will
consider
the
order
as
a
valid
order
and
will
deliver
the
goods
and
provide
the
related
after-sale
services
after
confirming
your
payment¡£ |
| |
| £¨4£©In
what
circumstances
will
your
order
be
handled
as
invalid
or
withdrawn? |
1. |
Insufficient
or
wrong
information
of
Address,
Telephone,
email
address,
post
code
has
been
entered.
You
need
to
leave
valid
and
sufficient
information
to
ensure
we
are
able
to
properly
and
promptly
deliver
to
you. |
|
2. |
Wrong
choice
of
Payment/Delivery.
If
your
delivery
address
in
out
of
our
delivery
scope
please
do
not
choose
Door-to-Door
and
Pay
on
Receipt
as
a
delivery
method
otherwise
your
order
will
be
considered
an
invalid
order.
|
3. |
Delayed
Payment.
The
time
we
can
wait
for
the
payment
for
different
payment
methods
is
as
follows:
£¨a£©
China
Merchant
Bank
Card:
24
hours
£¨b£©
IPAYMENT:
3
days
£¨c£©
Capital
Electric
Commercial
City£º3
days
£¨d£©
Payment
by
Post
Office:
20
days
£¨e£©
Remittance
by
Bank£º10
days |
| |
Notice:
If
payment
is
not
on
time,
our
system
will
cancel
the
order
and
inform
you
by
email.
If
you
want
to
continue
to
confirm
this
order,
please
make
payment
on
time.
If
there
are
no
changes
to
the
price
of
the
goods
you
order
before
you
make
payment,
we
will
consider
the
order
as
valid
one
and
deliver
the
goods
you
order
within
24
after
receiving
your
payment.
|
| 4. |
You
need
to
choose
the
delivery
methods
on
the
order.
If
we
can
not
contact
you
2
days
after
we
deliver
the
goods
according
to
the
order
status,
the
system
will
send
you
an
email
to
your
registered
email
address.
If
you
fail
to
contact
us
24
hours
after
we
send
this
email,
we
will
consider
that
you
returned
the
goods
and
cancel
the
order
automatically.
If
the
address
you
leave
on
the
order
can
only
be
valid
at
special
period,
please
leave
a
note
in
the
¡°remarks¡±
section
of
the
order |
| |
| £¨5£©Why
have
I
not
received
the
goods
even
though
the
order
status
is
set
to
¡°Order
Sent¡±
?
|
|
¡¡¡¡A
possible
reason
for
this
could
be
that
you
leave
us
your
company
address.
Our
staff
will
consider
that
under
normal
circumstances
you
do
not
work
at
weekends.
If
you
do
work
during
weekend
(or
if
it
is
convenient
for
you
to
receive
your
disks
at
weekends),
please
state
this
in
the
Remarks
section
of
your
order.
Once
your
order
is
printed
it
will
given
to
the
delivery
company.
From
that
point
on
your
order
is
determined
to
have
a
status
¡®Order
Sent¡¯.
Under
normal
circumstances
you
will
receive
your
order
on
time. |
|
|
| |
| |
| |
|
| |
| (6)
What
to
do
if
the
goods
I
received
are
not
the
ones
I
ordered? |
| |
¡¡¡¡The
first
thing
to
do
is
to
check
your
order
to
see
whether
it
is
a
mistake
made
by
you
or
by
Oriental
Beauty.
If
it
is
our
mistake
and
we
have
sent
you
the
incorrect
disks,
please
let
us
know
immediately
(either
by
calling
our
hotline
or
by
email).
We
will
handle
your
request
according
to
the
withdrawal
procedure. |
| |
| (7)
How
to
cancel
an
order£¿ |
| |
Canceling
an
order
may
be
done
in
a
number
of
ways: |
1. |
Go
to
the
¡°Check
your
order¡±
area
and
cancel
it
any
time
before
you
have
made
payment |
2. |
You
may
call
our
hotline
number
or
email
us
to
cancel
the
order
if
you
have
paid.
We
must
first
check
that
the
order
status
is
¡®Payment
received¡¯
and
not
already
shipped.
After
checking
the
payment
we
will
refund
the
money.
If
you
have
paid
on
line,
depending
on
the
circumstance
we
will
decide
either
to
refund
you
as
you
request
or
keep
your
money
in
the
virtual
account. |
| Note:
When
your
order
is
marked
as
¡®Order
sent¡¯,
you
can
not
cancel
it
as
your
order
is
in
the
course
of
delivery
|
|
|
Registration
and Approval ¡¡ 
